Your Opinion Counts

 

Customer Satisfaction Survey

Your views are very important to us. Please take a few moments to complete this form and tell us your

experience with L.TEQ in order that we may better understand your needs and continue to improve the

service we offer.

 

 

1. How long have you been a customer of L.TEQ's ?

    Less than 1 year

    1 - 5 years        

    6 - 10 years      

    10 years +        

 

 

2. Overall, how satisfied are you with the service you receive from L.TEQ ?

    ( 1 = dissatisfied, 10 = completely satisfied)

 

   1 2 3 4 5 6 7 8 9 10

    Any other comments, please enter in the space provided below:

 

3. How would you rate the attitude of the L.TEQ staff you dealt with ?

    Poor Average Good Excellent

 

 

4. How quick did we respond to your requests ?

 

    Same day Next Day Same Week Other

 

 

5. Did we keep you up-dated with the progress of your order ?

    (1 = not at all, 10 = fully up-dated)

 

    1 2 3 4 5 6 7 8 9 10

 

 

6. Did we ship within the agreed delivery times ?

 

    Yes No  

 

     Please enter any comments below:

   

    

 

 

7. In what ways can we improve our service to you ?

 

    

 

 

8. Have you ever attended an L.TEQ training course ?

 

    Yes No

 

 

9. Would you like details of future satellite & IP courses ?

 

    Yes No

 

 

                                  

                                                                                 Thank you for taking the time to complete this form.